What is up with these poor updates?

[Eric Kelcher]

Been in the racing thing for 8 years now. Started with a WERA afiliate (CMRA)then was independent then was elected to BOD and became affliated with CCS. I have seen things from many different views, racer, local official to national official. I now am in charge of and transport of the equipment for FUSA events.

I have seen from when there was little to no contingency, with no purses, no website, to things blossoming to where it is now. A little patience is worth a lot and sometimes one little thing (okay to some people a website with results/points may seem like a big thing but in all reality it is minor issue from my stand point ; I guess that leads to what I think is a major point, safety, fair and equitable enforcement of rules, equitable use of time for the money spent) is not worth getting worked up about. Having a history to point to on what one accomplished is nice but only a perk IMHO I prefer that when time is critical that it be spent on getting the ambulances and officials sorted for the next event even if that event is not one where I may be racing. I prefer the contingency to grow and like to see time spent on that, I have seen the results at the track so a website confirmation of them is not that big of deal to me, and if I was not at the race well then I guess I just need to wait as it was not important enough for me to get there to race then the results are even less important to me.



Kevin dealt with number of races  already so I guess my listing is not needed sorry about  duplication and it is easier to comprehend his so I deleted what I had done

As for the number of people in CCS there are many people that help out from answering the phone to running CC at CCS HQ, but in just over the last year Stacy Clark, Bill Syan and Nancy Selleck all have left full time postions with roadrace not to be replaced (yet?)there are only two full time CCS employess Kevin and Tiffiney that are responsible for questions and making sure races happen. so a guess of 4-5 had been correct ir no longer is. But then if you figure the part time CCS workers then there is literally hundreds from Corner workers to Race Directors but then WERA would also have a large part time force.

Tired of the bashing and incessant whining directed at my friend Kevin and more importantly my wife. It is difficult and as you guys keep reminding them a really thankless job.

As for CCS being sold for 2M where in the world do you figure that? IF it sold for 2M to Pace almost 4 years ago CCS has expierenced huge growth in races, regions, riders, contingency you think it will sell for the same price? get a grip

[hmpmark]

I'm sorry, but I can't quite grasp the argument that CCS (or CCE) is using for explaining their inablility to post results in a timely manner.  Maybe someone can help me out with this.  It seems that CCS is telling us that since they have so many more entries/races than WERA, they are unable to process the results as quickly as WERA.  This argument just does not seem to hold up.  Essentially, we are being told that a company (CCE) with substantially greater resources, personnel, and many, many more paying customers is unable to meet their customer's needs as well as the smaller, "inferior" competition (WERA).  Yet we are told that it makes perfect sense that a smaller company like WERA can provide so much more because they have fewer races/entries.  So we are being told we should expect less from more, and more from less?  Is this normal?  Using this same logic, should I expect my car dealer's service center to struggle with something as simple as an oil change, but go to my local Jiffy Lube for my most critical auto repairs.  Should I expect inferior service from Dell, while expecting superior service from my local computer/tv repair shop?  Should I expect Home Depot to always be out of stock on the most common items, and have go to the local mom & pop h'ware store to get what I want?

I guess what I'm asking is are we wrong to expect superior service from a company with the resources of CCE?  I know that when I want quality products and customer service, I am more than willing to pay for it.  That's why I go to my dealer for car service, and Dell for computer service, and Home Depot when I absolutely need that one specific item.  I know that I will pay a little more, but I will also get the serice that I expect.  Unfortunately, right now we are certainly paying extra for service, but definitely not receiving it.  This is unacceptable.

My complaint on this issue, and I'm assuming it's shared by most of the CCS racers, isn't directed towards the CCS staff.  I'm sure they are under-staffed, but with a parent company like CCE, there is simply no excuse for this type of situation.  I think most everyone is wondering why a company with the backing of a monster like CCE, cannot perform as well as as a company that has a mere fraction of their resources.  What makes the situation worse is that we as consumers are paying extra for customer service, yet not receiving what we pay for, while the little guy (WERA) is providing us with much, much more for less.

If my take on this isn't correct, someone please tell me what I'm missing.  It just seems to me that we are being screwed as consumers, and being told that we are wrong for expecting quality customer service??

[StuartV666]

Mark,

I would like to see timely results and points posted as much as anybody. But, where you are going wrong in your statements is leaping from "CCS is owned by CCE (a huge company)" to "CCS has the resources of a huge company".

Being a shareholder in a company (even if you own 100% of the shares), does not mean your resources are at the disposal of the company. In other words, CCE may own it, but that doesn't mean they do anything to help run it. They might (rightly) have the attitude that CCS can stand or fold using its own resources. It's a business and so it should be able to exist and turn a profit without using CCE resources.

So, what we have is CCS, a company with 2 full-time employees, functioning as the sanctioning body for a butt-load of races. I haven't audited the CCS business practices, but just making an educated guess, I'd say Kevin and Tiffiney are doing a pretty darn good job to get as much done as they do.

It seems pretty clear that they need to hire some people to replace some of the ones that have left. But I can say from experience that it can be very difficult and time-consuming to find the "right" people to hire. And finding that time, when you have a bunch of your "customers" constantly griping at you to do other stuff that you already are having a hard time fitting into a 24 hour day can be really difficult.

As I have said, I personally wish the results and points got updated and posted on Sunday night after the racing is done. But I understand that you can't get blood from a turnip, and Kevin and Tiffiney are already going WFO, so whinging about it won't get it done any better or faster. And every minute they spend responding to whinging about it is another minute later that the results and points get posted.

- Stu

[Dawn]

As I have said, I personally wish the results and points got updated and posted on Sunday night after the racing is done. But I understand that you can't get blood from a turnip, and Kevin and Tiffiney are already going WFO, so whinging about it won't get it done any better or faster. And every minute they spend responding to whinging about it is another minute later that the results and points get posted.

- Stu

Stu:

Thank you for your words of wisdom.  

Damn, this issue just won't die.  I remember before the information age, when the points information was recorded on paper in a book and you would have to have them mailed to you (stock car racing when I was a kid).  Now it's just.  Whaaa Whaaa Whaa,  I want my points,  I want the results.  Whaaa Whaaa Whaaa.

Sorry, I just needed to get that out of my system.

Dawn   :(

[hmpmark]

Stu,

You make an excellent point, and I agree with what you're saying.  Especially regarding your point about being severely under-staffed and the difficulty to find qualified people to fill their needs.  I'm certainly not whining about what Kevin and Tiffeney are doing with CCS, considering the difficult circumstances.  I also agree that CCE has ever right to have a hands off approach to the management of CCS, and CCS can sink or swim on it's own merits.  However, in the case of posting results, I think the point has been made that they are indeed processed by CCS in a timely manner, especially considering the shortage in personnel.  However, as I understand it (please correct me if I'm wrong), CCE is responsible for the website and updating the information when it is received from CCS. yet they seem unable or unwilling to follow through on it.  It seems like the problem is out of CCS's hands, and the blame rests solely on the parent company, who in this case is responsible for managing the site.  If that is the case, then the parent company is at the very least, not making life easy for CCS, and at the worst, hurting CCS and causing a bit of outrage among CCS customers.

Oh, and by the way, Dawn I agree with you too.  It really doesn't make much difference to me one way or the other whether the points are posted or not (especially considering how my season has gone down the toilet)  :-)  However, if they are going to post the results, keep them current, otherwise, don't bother.

[Mongo]

Stu:

Thank you for your words of wisdom.  

Damn, this issue just won't die.  I remember before the information age, when the points information was recorded on paper in a book and you would have to have them mailed to you (stock car racing when I was a kid).  Now it's just.  Whaaa Whaaa Whaa,  I want my points,  I want the results.  Whaaa Whaaa Whaaa.

Sorry, I just needed to get that out of my system.

Dawn   :(

LOL - thanks for posting that... It's a feeling I know all too well  ::)

[MightyDuc Racing]

Comparing last year versus this year, the posting seems to be a lot better.  However, I don't understand why they don't just have one of the people that have time and time again offered to post the points and results for free sign some kind of privacy statement regarding the identites and info of the racers and post the points and results on an "unofficial" site.  Seems like that would make life a lot easier for Tiffiney and Eric.  Opinions?

[GAMEDIC]

Well well....i will say i would not complain one bit if you took the whole dame points and results site down...i mean what good is it doing anyway...but if you are going to have it up...fix it and keep it right... i made a call today to Mike Kidd (sp) at CCE and we talked for a while about this...turns out..They had no idea that the membership was so upset about this..and also didn't know there was a problem at all...so what this tells me is that CCS is understaffed and can't get it done and they already know this...but WHY are they not asking for help at all....well i can assure you that CCE now knows what is going on and how upset the racers are about this

[Chef]

Well well....
 i made a call today to Mike Kidd (sp) at CCE  

turns out..They had no idea that the membership was so upset about this..and also didn't know there was a problem at all...

Thank YOU!

Ya got a numder for CCE for us ?

[GAMEDIC]

Yes i have the #...but i will say Mike sent me a personal email today i will post what he said...it may be better if he doesn't get hounded with calls as it really seems that he is getting it taken care of.. this is the email:

Just a note to let you know I am working to resolve the issue regarding delays in getting points and results posted following our events. I can guarantee you the problem will be resolved.



Mike Kidd
Clear Channel Motor Sports
2501 Parkview Drive  Suite 105
Fort Worth, Texas 76102