Beware of tenn2cycles...

[ragingbull]

Just wanted to give a bit of a heads up on Tenn2cycles.com  and the very bad experience I have had with them...  This company sells T2 tire warmers that are absolute garbage... I purchased 3 sets of them and have had nothing but problems since day one... I have never gone a single weekend without at least one tire warmer going down... As I said from day one I have been in contact with Tenn2cycles about these faulty warmers... At first I would send a few back and they said they would repair them and or replace them but again not a single weekend without killing one tire warmer. To date I am down to one working tire warmer and about 3 - 4 months ago I sent him all the warmers I had that didn't work. He said he would check them out and let me know what he could do for me... He could see that these things look like brand new as usually they would be used a few times and then die. He kept promising to take care of me as I basically had about 1k in tire warmers and nothing to show for it... He said he would be getting in a new batch of warmers that were revised with a better thermostat that would give me a lot more reliability. So I waited and waited and called and emailed. The return calls and return emails became fewer and fewer. I finally got in contact with this guy who calls him self stick boy who came to the conclusion that my warmers are now 2 years old and they are no longer under warranty. What!!!   Are you kidding me!!!  This dude for one has been jerking me around for almost 2 years and has had my warmers for months and I have never had a set of warmers that worked, so how could he even think about  starting the damn warranty clock. He did say he would sell me a set of warmers at cost since mine are past warranty. Wow, now you want me to spend more money with you to buy another set of warmers that won't work...  I told Stick boy if he didn't do something for me that I would let all I know of my bad experience with him and his company. He didn't seem to worried and really I can't do much about it but let all I know that this guy is a for real con artist... Check out his website as he talks about only selling quality pieces for a good fair price and that they will stand behind there products. From my experience this couldn't be further from the truth... I have lost about 1k worth of money, countless amounts of waisting time sending tire warmers back to him on my dime, and also countless phone calls and emails so this guy would at least try to some how make it right... I am telling all who want to hear stay away from this guy and or his company as he knows exactly what he is doing and he is great at his chosen craft of ripping people off!!!

[Xian_13]

Humm...

Not that this is my fight...
Does Tenn2cycles make T2 warmers? I could be wrong, but I doubt they do.
So, you receive 2 years of customer service on a product some one sold to you?

It would seem to me, there is another side to this story.
Based off of your post, I doubt I could deal with you for 2 years.

XIII

[ragingbull]

Does your local Kawasaki dealer make your new ZX6r I doubt they do. I do not want or ever asked for 2 years of customer service I just want a set of tire warmers that I paid for to last one weekend of racing. You are very correct that I am very hard to deal with after 2 years of the run around and 1k out of my pocket.

[Jeff]

I'm guessing he didn't seem incredibly worried about it because his customer satisfaction rate is pretty damned high.  This is literally the first post I've seen of someone having a horrible experience with his products and/or his customer service.

Now I'm not saying that it didn't happen the way you say it did, but I'm saying that I've never heard of anything even close to this before, and, well, there's 2 sides to every story.

[Super Dave]

Humm...

Not that this is my fight...
Does Tenn2cycles make T2 warmers?

Actually, I believe they do.

Where's Mark? 

[stickboy274]

I had a friend bring this to me attention. Thank you.

Well, it seems you have done just as I predicted you would. I said you would go out and tell your side of the story. I was right.

You got your warmers in April of 07. You had them swapped once. You now, June 09, are looking for replacements. Now, I do expect the product to perform properly, but at the same time you must take some responsibility for yourself. If they have been bad all that time and you haven't take time to contact any one before June, you are also at fault. No one can help you out if the problem is only known in your home.

Knowing I only have a one year warranty, I wouldn't sit on a problem for over a year. If they acted up from day one as you said, then you waited a long time to tell anyone. I have owned the company since January, and June was the first I heard from you.

Now, in good faith, I offered to sell you what you needed at cost. You of course would only be satisfied with a two year warranty. That is unreasonable to me. Since nothing was going to make you happy I gave up. Then you threatened to bad mouth me everywhere you can. At that point I told you to think real hard before you make those threats. You said it again, and so I rescinded the good faith offer of a discount. You are now encouraged to take your business to another vendor. I want customers, but not at the cost of free warmers for life. That doesn't make for a good business plan.

I would like to know where your son races. I am looking for people to support for next year, and I think the people he races against just may profit from this.

Also, the next time you want to make a impact and be "the man" try signing your name and claiming your post. Not signing is just another way to not take responsibility for your actions, again.

Please feel free to reply.

Derek "Stickboy" Bennett (don't forget this part when you reply)

[ragingbull]

Well not much of a prediction on your part as I told you exactly what I was going to do... I told you from the start of this that I did not want and never wanted to bad mouth you or your company but you left me with no choice. You sold an inferior product that I have sent back to you on 2 occasions and my friend sent a few of mine back with his when his went bad. So on 3 occasions I have sent back warmers to you that have been used a hand full of times. Not allot of racing around here so the use was very very sparse and like I said not one single weekend without losing alteast one warmer.

I never sat on this problem and was in contact with you the whole time. You have had my warmers since May this go around and still I have nothing and it took you until now to finally say you where not going to do anything for me.. And of course you never called me and it was my prodding that finally made this come to a head... This was in much contrast to what you have been saying the whole time which was you would take care of me. Now you want talk about me threatening you... This was absolutely no threat this was just letting you know that I was going to let people know what kind of product you are selling and also how I was treated in the end. I told you, until our last phone conversation that I did not say one bad thing about you or your products and wouldn't have if you would have some how tried to make it right..

Now you want me to sign my name to the bottom of this so you can some how bring my son into this... You have made a few mistakes along they way during this whole process and I am afraid so have I as I should have been more of a jerk from the get go so it wouldn't have come this far.  I think you may have mistaken my patients and easy going nature for some kind of weakness and you could not be further from the truth... Now I am taking this a bit more personally and I am quite certain you would not talk so stupid about my son, or "me being the man" if we were face to face.

Maybe you should take your own advice and take responsibilities for your actions and come clean and do the right thing and take responsibility for selling me junk. You should also take responsibility by doing what you say you are going to do and take care of me and not just look the other way...

[George_Linhart]

verdict - I judge for the indivdual with 170 posts.

First time whiny posters carry no credibility compared to long time posters and trusted racing gear and tire suppliers.

Sorry.

How about a constuctive discussion.

I like pie.

George

[Super Dave]

Cheesecake for me...

[stickboy274]

Chocolate turtle cheesecake is good.

The date on the box is June 3, 09. The date codes on the warmers are all 04/2007. That means the last time you had one swapped was over two years ago.

I don't think your weak, I think your unreasonable. Also, you presented your bad mouthing as a threat of what you would do if you didn't get your way. Much as a small child warns of a oncoming temper tantrum.

I don't have a problem with your kid. He may still grow up to be a reasonable person.

I'll give you one more chance to own up to your name. If your not ashamed of what you have done here, and you feel it's right to demand to have your product swapped out under it's  one year warranty two years after you got it, then claiming your post should not be a big deal. If it is, you should admit your wrong and go away.

Let me know A.E.

Derek

[Burt Munro]

Good thing this isn't on the WERA board.   

I've never dealt with Derek, but I've seen nothing but compliments from those that have.

No idea who Raging Bull is......   hard to side with someone who won't state his name.
No idea if he's a reasonable person.

In the battle of public opinion:    Stickboy 1      Ragingbull 0

[Noidly1]

What an a$$hat...

Derek is a good man.
I got a set from him back in '07 and have had no problems from them.
A couple of months ago a kid was running around in our pit and stepped on and kicked my front warmer. Needles to say, it went out. I gave Derek a call and had a replacement, new design, at my door in a few days. Since the kid did the damage, I payed for a new one. No big deal. I'll just have to stomp on the kids a bit...

Hey Derek, what happened with the generators? Lack of sales?
I would have bought one, but the shipping... Ouch.