Credits received-Thank You Pam & Editor Ulrich

[251am]

I would call judge judy.

  Got her #? That robe is sexy hotness, I bet she has a slinky pink one for the bedroom and a riding crop. 8)

[OmniGLH]

I gave up trying to get refunds a long time ago.

Road A in '04, I crashed in the NESBA practice day and knocked my head pretty good.  Spent most of the afternoon in the hospital trying to remember where I was, how I got there, etc.

Got out of the hospital in time to make it up to Siebkins to get through registration (I pre-registered.)  Sat down across a table from Tiffany, told her what happened, and asked if I could pull out of my Friday and Saturday races.  Since it was before the weekend actually started, she said "sure, no problem" and told me I'd have to get ahold of them later in the week when she returned to TX, as she didn't have whatever it was she needed to do the refund.  Okay cool.

It's over a year later.  Emails and phone calls have passed in the dozens.  Nothing.  You come here to the board and all you get are excuses.  So-and-so has been sick, overworked, had a sick kid, "give us a break"... whatever.  If CCS were any other type of company, and not primarily providing a hobby for us, they would have gone out of business a LONG time ago.  Someone else out there really needs to take this gig over and run it like a business, treat it's customers like CUSTOMERS, and knock it off with all this "feel sorry for us" liberal-minded BS.

[Super Dave]

like CUSTOMERS, and knock it off with all this "feel sorry for us" liberal-minded BS.

 ;D

E-mail me, Jim.

[251am]

I gave up trying to get refunds a long time ago.

Road A in '04, I crashed in the NESBA practice day and knocked my head pretty good.  Spent most of the afternoon in the hospital trying to remember where I was, how I got there, etc.

Got out of the hospital in time to make it up to Siebkins to get through registration (I pre-registered.)  Sat down across a table from Tiffany, told her what happened, and asked if I could pull out of my Friday and Saturday races.  Since it was before the weekend actually started, she said "sure, no problem" and told me I'd have to get ahold of them later in the week when she returned to TX, as she didn't have whatever it was she needed to do the refund.  Okay cool.

It's over a year later.  Emails and phone calls have passed in the dozens.  Nothing.  You come here to the board and all you get are excuses.  So-and-so has been sick, overworked, had a sick kid, "give us a break"... whatever.  If CCS were any other type of company, and not primarily providing a hobby for us, they would have gone out of business a LONG time ago.  Someone else out there really needs to take this gig over and run it like a business, treat it's customers like CUSTOMERS, and knock it off with all this "feel sorry for us" liberal-minded BS.

 Sent you a PM Jim. Your story is the same I've heard over and over again.    

[251am]

   Uh hello Ft. Worth, Hello Chicago,  could someone just drop a credit slip in the mailbox? Editor Ulrich is interested in this one I believe. How 'bout BHF on weekend of 24th Sept? Would someone be around to issue a credit in registration for that weekend of racing?  

[Jeff]

So the public threat to CCS rates as sticky...  sigh...

People, this is NOT how to get things done...  Do you expect Kevin to come on here, apologize and say "okay everyone, check your mail for the credit slips"?  Yes, things need to change, but this is not the right way...

Just my opinion.  I'll shut up now.

[TommyG]

So the public threat to CCS rates as sticky...  sigh...

People, this is NOT how to get things done...  Do you expect Kevin to come on here, apologize and say "okay everyone, check your mail for the credit slips"?  Yes, things need to change, but this is not the right way...

Just my opinion.  I'll shut up now.

Jeff you are correct....but....they do have issues.
What I do not have a problem with is people using the forum to generate interest and bring attention to an issue like this in a tactful manner! How about like this....
Hi, my name is Tommy and I was wondering if anyone else was having issues getting refunds due to them.  8)

[Jeff]

I know they have issues.  

Take it to the right source and work it diplomatically and per the written rules.  Don't throw threats and hold a public gathering to take up pitchforks and torches...

[TommyG]

I know they have issues.  

Take it to the right source and work it diplomatically and per the written rules.  Don't throw threats and hold a public gathering to take up pitchforks and torches...

 You are 100% correct. I do try to look at it from both sides though. I think people get a little worked up over $$$$$ Being that a lot of racers are on a shoe string budget. Poor Linda is caught in the middle though, and that`s a job I wouldn`t want.
I promise I`ll be tactful and polite in my quest for refunds!! ;D!!

[251am]

I know they have issues.  

Take it to the right source and work it diplomatically and per the written rules.  Don't throw threats and hold a public gathering to take up pitchforks and torches...

   Hey Jeff, I'm sorry, I did not mean to give the impression of pitchforks and torches. I tried the diplomatic approach last year with LOTS of e-mails and phone calls over the course of 6 months. Then, I came here to ask the ??s as Tommy G so nicely put them. Nothing ever got done except for my level of frustration was pushed to the limit, and I spent LOTS of time doing the actual petitioning via phone and computer.  

  The same avenue was being taken by Ft. Worth again this year. I don't have the time to send weekly e-mail reminders to CCS, and I'm starting to see that's what they depend on to make some extra money. I was getting angry and taking it personally. That's over and done with. Now, it's just business and money. Pretty simple. If the diplomatic channels of telephone and computer do not work after weeks, months, and a new race year is looming take it to Road Racing World's John Ulrich.

  Mr. Ulrich takes complaints against advertisers seriously. I was not issuing a threat of any sort. Mr. Ulrich has already looked into this for me and found misinformation was the source from Ft. Worth. Supposedly my credit requests stem from an ROC weekend which I never registered for nor attended. First time I'd heard that claim?!

  I would think that CCS would like to clear the books of all these refunds/credits due and get on with business with a clear conscience. That would be the decent and Christian thing to do, AND perhaps more racers would stick around. WOW, wouldn't that be a novel idea; people sticking around more than 3 years.

  My apologies Jeff, I'm not after a public roast. I just wanna see those of us due our monies properly credited. If other racers want to just let their money go, that's their decision.            

[Jeff]

You don't need to apologize to me.  I understand the situation...

[TommyG]

Jeff just sounds big and tough. He`s actually sensitive and sexy! ;D