just used the Online pre-entry..worked great....I like the new confirmation e:mail - lists the classes entered!

Quote from: PJ721 on April 07, 2007, 02:38:13 PM
just used the Online pre-entry..worked great....I like the new confirmation e:mail - lists the classes entered!

err Don't trust your confirmation emails.  The confirmation emails i got were correct...but when I contacted them I wasn't signed up for the right events.....

Turns out I did have a problem with my submission....my original pre-reg didn't go through and I had to re-submit it. I contacted Jeanne Muse (aka TrophyGal) @ CCS via e:mail - she forwarded me to Nancy Elliott and she had me re-submit - The second one went through. Nancy did say they are still having some problems with the online pre-reg and are working on them.

So if you have used the online pre-reg - send Nancy an e:mail to have her confirm
your submission. Nancy.Elliott@ccsracing.us

she'll work with you to make sure you are registered for the races/events you've entered online.

and all this on Easter morning! shows the commitment to making sure they get this worked out and to us racers...

thanks Jeanne & Nancy!

now it's time to find those Easter Eggs 

We are trying to troubleshoot problems .. but none of the symptoms seem to be the same each time.  Very frustrating and hard to fix. 

The majority of the time, everything works as designed .. the "Thank You" page appears, the "Email Confirmation" is received by the rider and Nancy is able to get the pre-entry.

Other times, the confirmation is not sent, but the entry gets submitted properly.

We are not sure, but think the problems are the fault of our server.  They may have had a glitch, due to overloads or updates that we are not aware of.  Our server's Spam filters are rather aggressive and may be the culprit.  We really don't know.

Until the problems are solved, follow Paul's suggestions above, even if you receive a confirmation.  Also, bring a copy of your confirmation with you to Registration.

We apologize for any inconveniences .. and appreciate your patience.