I made to 30 mile trip to 4&6 today to get tires swapped out for the track day that I'm doing monday. I got there at 1:15pm. An older guy with glasses told me "NO, IM NOT DOING IT, ITS TOO LATE IN THE DAY". So, I explained to him that I had a track day on monday. All he said was "NO, I'M NOT DOING IT"! Whats funny is that I'm apart of a group that is sponcered by 4&6, so I wonder how they treat people off the street. All he had to do was say that he was sorry but they were really busy and couldn't squeeze me in. We all know it only take 20 minutes to change out a set of tires.
Jeff
Why not bring this up over on the board thats hosting the trackday and sponsored by them? :-/
Do you think trashing a sponsor publicly is in your best interest?
Jeff, If my memory serves me correctly they close @ 1 on Saturdays. So if you show up without an appointment,after business hours on a Saturday when they are finishing up and trying to get out of there and they can't accomodate you that is your problem. I agree that whomever you talked to could have been nicer about it, but I sympathize with them. Poor planning on your part does not make an emergency for them. I have dealt with Ed and Sean quite a bit and they have treated me like gold. Including squeezing me in for last minute work. Thats my two cents.
QuoteWhy not bring this up over on the board thats hosting the trackday and sponsored by them? :-/
Because the owner(s) of the board would nuke the post. That's why.
Why did you drive 30 miles to go to 4&6 just to have tires changed? Why not just go to a local dealer instead?
QuoteBecause the owner(s) of the board would nuke the post. That's why.
Probably not. If it was well written, doubt they would.
BTW same STT-GUY over on CF? ;D
Also, two of the men at 4&6 are out at Laguna helping out Kevin, Jesse, and the Safety First crew. Go get 'em boys! :D
QuoteProbably not. If it was well written, doubt they would.
BTW same STT-GUY over on CF? ;D
Yep, Same guy.
QuoteYep, Same guy.
BTW I'm YZFRob there. ;D ;D
So I go to the track one weekend, and it starts to rain overnight. I get up at 5:00, because I'll need my rain tires mounted. You know that @#$% tire guy didn't open up shop until 5:45! The nerve! I was almost late for tech! ;)
Tire Changing is never a problem at Sportbike Track Time because we own and operate our own equipment.
We bring our a full line of Michelin tires (no just a single model) so you don't have to take a chance on some outside vendor taking the day of and sinking you plans.
Our prices are also the best in the industry.
Quote Jeff, If my memory serves me correctly they close @ 1 on Saturdays. So if you show up without an appointment,after business hours on a Saturday when they are finishing up and trying to get out of there and they can't accomodate you that is your problem. I agree that whomever you talked to could have been nicer about it, but I sympathize with them. Poor planning on your part does not make an emergency for them. I have dealt with Ed and Sean quite a bit and they have treated me like gold. Including squeezing me in for last minute work. Thats my two cents.
Actually, they close at 2 but just found that out. At the time I though they were open til 3. I totally agree about my bad planning however the topic of this was about customer service. As any good racer they will stenghten the areas that they need work on.
QuoteTire Changing is never a problem at Sportbike Track Time because we own and operate our own equipment.
We bring our a full line of Michelin tires (no just a single model) so you don't have to take a chance on some outside vendor taking the day of and sinking you plans.
Our prices are also the best in the industry.
But several of us REALLY missed you at RA in June.
Dawn ;)
QuoteActually, they close at 2 but just found that out. At the time I though they were open til 3. I totally agree about my bad planning however the topic of this was about customer service. As any good racer they will stenghten the areas that they need work on.
Actually I'm surprised you even brought your tires by to be mounted, Shawn had quoted the price to do it and you stated it was too much. So now your going to show up 45 minutes before closing time and expect the guy that does all the engine building and machine work to mount your tires. Staurday is a day when people usaually pick up and drop off stuff.
I also repaired your forks in a hurry and didn't charge you as much time as i should have as you looked like you needed a little help after seeing how crappy they were ( both rebound adjusters just about ground off.
So in the future just take your whiny butt somewhere else . Hows that for customer service. Jim
QuoteActually I'm surprised you even brought your tires by to be mounted, Shawn had quoted the price to do it and you stated it was too much. So now your going to show up 45 minutes before closing time and expect the guy that does all the engine building and machine work to mount your tires. Staurday is a day when people usaually pick up and drop off stuff.
I also repaired your forks in a hurry and didn't charge you as much time as i should have as you looked like you needed a little help after seeing how crappy they were ( both rebound adjusters just about ground off.
So in the future just take your whiny butt somewhere else . Hows that for customer service. Jim
could not have said that better..
I appreciate the good work you did for me. I've never said anything about your work. Like I said in my prior post I thought you were open still 3pm. By the way, THANK YOU FOR PROVIDING PROOF!!!!!!!! I love your commit "So in the future just take your whiny butt somewhere else. Hows that for customer service. Jim ". Every couple of years after I've forgetten why I don't get work do with you guys, I'll have you guy do something and everytime I'm treated like a 3rd rate person just because I don't have an unlimited budget.
Jeff
Customer service means always having a smile, and making the customer feel important. I do not think thats too much to ask?
Jeff
You want to me to say you do the best engine work? or want me to say you do the greatest chassis work? You may be these or you may not, all I'm saying is as a customer I want to feel important. If you can't get the job done than fine, just be nice about it is all I'm saying! IS IT TOO HARD TO NICE TO A CUSTOMER!!!!!!!!
QuoteIS IT TOO HARD TO NICE TO A CUSTOMER!!!!!!!!
Under the circumstances pointed out by Jim, YES!!!!!!
QuoteYou want to me to say you do the best engine work? or want me to say you do the greatest chassis work? You may be these or you may not, all I'm saying is as a customer I want to feel important. If you can't get the job done than fine, just be nice about it is all I'm saying! IS IT TOO HARD TO NICE TO A CUSTOMER!!!!!!!!
Unfortunately you think that ed wasn't being nice to you and that i am being unfair. But did you ever call me or ed and say something to us ? No you went right on the message board and whined to the world that you were mistreated because ed didn't kiss your butt and mout your takeoffs.If you haven't already heard , I am not politically correct , I traet everyone the same whether they spend $10 or $1000. I wonder what you were trying to prove by posting here instead of on the CLSB board. Jim
I'D LIKE TO FORMALLY APLOGIZE! Jim, at 4&6 was nice enough to bust his ass to get my forks done before he left for a race and I repaid him by being a shit head. I didn't take into concretion the human factors before I started pointing fingers.
Jeff
Apology accepted , next time just please give us a little advance warning! Jim
QuoteBut several of us REALLY missed you at RA in June.
Dawn ;)
That is one of two events where we do not offer this service due to scheduling conflicts. It was noted in BIG RED LETTERS on the website in three places but not everyone reads stuff when they register (I'm guilty of this myself)
Can't justify $6,000+ on another set up to use only twice a year.
We'll have TWO machines at RA in August!!
QuoteThat is one of two events where we do not offer this service due to scheduling conflicts. It was noted in BIG RED LETTERS on the website in three places but not everyone reads stuff when they register (I'm guilty of this myself)
Can't justify $6,000+ on another set up to use only twice a year.
We'll have TWO machines at RA in August!!
Actually, this might be MY bad. When I volunteered Paul et al, I just assumed that the usual tire support would be there. Shame on me!
QuoteActually, this might be MY bad. When I volunteered Paul et al, I just assumed that the usual tire support would be there. Shame on me!
Nah, don't worry about it. I was just giving him a bit of a hard time.
Dawn ;)